Customer Service Standard
Council is required to develop and adopt a Customer Service Standard as per the Water Supply (Safety and Reliability) Act 2008.
This document outlines our water supply and sewerage Customer Service Standards. These Standards apply to all of our water customers and describe what you should expect to receive when dealing with us, as well as your rights and responsibilities as our customer.
What the Customer Service Standard covers:
- Water quality
- Water and sewerage service reliability
- Unplanned water and sewerage interruptions
- Water restrictions
- Billing, meter readings and estimates.
Council sought community feedback between 10 October – 15 November 2024 on the customer service standard which was endorsed by Council on 18 December 2024.